Effective date: 16 July 2026
This Cancellation Policy applies to projects and ongoing services supplied by CapeFrisco cc (“CapeFrisco”, “we” or “us”). Any cancellation rights available under applicable law continue to apply. Subject to those rights, the terms of an accepted quotation, proposal or agreement apply where they differ from this policy.
Requesting cancellation
A customer may use a cancellation option made available through an account or payment dashboard. A cancellation request may also be sent to info@capefrisco.com and must identify the customer and the project or service concerned. The effective date will be confirmed through the dashboard or in writing by CapeFrisco.
Development projects
If a development project is cancelled after work has begun, the customer remains responsible for work completed up to the effective date of cancellation and for external costs incurred with the customer’s approval. Any remaining prepaid balance will be dealt with under our Refund Policy.
Ongoing services
Unless the accepted quotation, proposal or agreement states otherwise, hosting and website maintenance services may be cancelled on one month’s written notice. Cancellation takes effect at the end of the notice period unless a different date is agreed in writing. Charges for services supplied up to the effective date remain payable.
After cancellation takes effect, no further recurring charges will be made for the cancelled service. Any prepaid balance will be dealt with under our Refund Policy.